Last updated 12 October 2026
Support
Help with cadvan, the Mac app and the online service plan.cadvan.app.
Write to us
hello@cadvan.app – we reply as soon as we can, usually within a few working days, in English, German or Norwegian.
It helps to know whether this is about the app or the browser, the version (in the app under cadvan › About cadvan), what you did and what happened. Please never send passwords, sign-in codes or recovery codes.
Common questions
- Forgot your password: choose “Forgot password?” when signing in. You get a link by email.
- Lost the phone with your authenticator app: sign in with one of your recovery codes. If you have none left, write to us from your account’s address.
- Back up projects: the app exports projects as a file at any time, even without an account.
- Delete your account: in the app, “Delete account…” in the account menu; in the browser under “Account security”. Hand over shared projects first.
- Manage or cancel a subscription: in your Apple ID settings (Apple’s instructions).
- Refunds: Apple refunds App Store purchases at reportaproblem.apple.com.
- Updates: cadvan updates through the Mac App Store. What’s new is in the account menu under “What’s New”.
Security and reports
Please report vulnerabilities to security@cadvan.app. Report unlawful content to hello@cadvan.app with the subject “Report” (see Terms of use, section 6).